Ganesh SitaulaTechnology & Product Leadership
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01 / PRODUCT MANAGEMENT & BUSINESS ANALYSIS

Business vision.
Product direction.
Meaningful impact.

I’m Ganesh Sitaula — a product management and business analysis leader connecting business strategy, customer needs, and technology to shape products that deliver value.

With over a decade across product management, business analysis, and software engineering, I bring clarity to complex decisions: aligning stakeholders on priorities, translating business needs into actionable roadmaps, and empowering cross-functional teams to execute with purpose.

Product leader. Hands-on builder.

I code for fun and explore AI and emerging technologies to keep learning. Staying close to the code helps me speak the language of developers, understand engineering trade-offs, and connect product decisions with what it takes to build them.

Explore my experience View resume
THE PERSON BEHIND THE PRODUCTS
Ganesh Sitaula
Ganesh SitaulaProduct thinking. Business clarity. A get-it-done mindset: fast execution, clear purpose.

HOW I LEAD & GROW

  • Empower peopleOwnership, mentoring, and continuous learning.
  • Create alignmentClear communication, trusted relationships, and shared purpose.
  • Simplify complexityBetter workflows, stronger governance, and calm problem-solving.
  • Deliver with purposeStrategic foresight, hands-on execution, and measurable value.
  • Stay curiousCoding for fun, exploring AI, and growing design and UX skills.
Product managementRoadmaps, priorities & business value
Business analysisTurning complexity into clear direction
Strategic leadershipAligning people, products & outcomes

02 / A DIFFERENT WAY TO CONNECT

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03 / THE JOURNEY

Experience that delivers.

From insurance platforms to digital products in healthcare, making complex systems work better for people.

01
Eli Lilly and CompanyAugust 2026 - Present

Manager, Business Analysis

Software Product Engineering

Connect business strategy, product design, and engineering across several projects. Partner closely with product, UX, and engineering teams to translate business goals and user needs into clear functional and system requirements that guide delivery.

Explore responsibilities & impact
  • Work hand in hand with product, UX, and engineering teams to translate business goals and user needs into clear product direction and delivery priorities.
  • Partner on roadmaps and feature prioritization, aligning scope and requirements with business value and the user experience.
  • Define functional and system requirements, detailed user stories, and acceptance criteria to connect product intent with engineering execution.
  • Lead refinement and cross-team alignment to clarify dependencies, improve backlog readiness, and reduce ambiguity throughout delivery.
  • Lead Agile/Scrum ceremonies and coordinate release readiness by aligning scope, securing stakeholder approvals, and confirming team readiness for delivery.
  • Coach analysts and standardize business analysis practices to strengthen requirement quality and consistency across projects.
02
Capgemini · Liberty Mutual2023 — 2024

Product Manager / Incident Lead

Underwriting platforms

Balanced product delivery with the operational demands of critical underwriting applications. Connected user needs with backlog decisions while leading production investigations, incident response, and escalations across onshore and offshore teams.

Explore responsibilities & impact
  • Managed product and sprint backlogs for underwriting applications, balancing new capabilities with urgent support needs based on business value and user impact.
  • Translated underwriting users’ needs into prioritized features and actionable work, coordinating developers and QA to deliver improvements across multiple applications.
  • Led Level 3 production investigations and root cause analysis, coordinating technical teams to restore service and address underlying causes of recurring issues.
  • Managed ServiceNow incidents through triage, assignment, status tracking, and resolution, keeping ownership and service-level commitments visible.
  • Owned incident escalations and communication with senior IT and business leaders, clarifying impact, response priorities, and progress toward recovery.
  • Coordinated onshore and offshore teams through fixes, releases, and production validation to confirm that delivered changes addressed the reported user needs.
03
GEICO2014 — 2023

Engineering & technology leadership

Manager, Software Engineering · 2020–2023

Progressed from software engineering and systems analysis into people and delivery leadership. As an engineering manager, led employees, vendors, and consulting teams supporting commercial insurance systems, with a focus on reliable operations and team development.

Explore responsibilities & impact
  • Managed vendor and consulting teams responsible for production defect triage and data fixes, directing work toward issues with the greatest policyholder and business impact.
  • Established repeatable remediation practices and service-level expectations, and reviewed vendor performance through quarterly assessments to strengthen delivery accountability.
  • Implemented Kanban practices that improved work visibility and team throughput, reducing production defects by 10% month over month.
  • Reduced the bug and defect backlog by 50% within three months through focused prioritization, clear ownership, and hands-on support for issue resolution.
  • Coached engineers, analysts, and QA staff through technical challenges and professional growth, building ownership and drawing on earlier experience mentoring analysts who earned promotions.
  • Led teams through commercial insurance state rollouts and platform modernization, drawing on earlier experience in claims engineering, systems analysis, and analyst leadership.

04 / HOW I WORK

A bridge between
people and technology.

I bring structure to ambiguity, align teams around shared goals, and turn ideas into actionable plans.

01

Product & agile delivery

  • Product roadmapping
  • Scrum & Kanban
  • Backlog management
  • Sprint & release planning
  • Feature prioritization
02

Business & systems analysis

  • Requirements gathering
  • Gherkin & acceptance criteria
  • Process mapping
  • API & systems integration
  • Root cause analysis
03

Technology & platforms

  • HTML, CSS & JavaScript
  • SQL & relational databases
  • Azure DevOps
  • Jira & Confluence
  • Guidewire & Duck Creek
  • Splunk & Postman

DELIVERY & COLLABORATION

  • Jira
  • Confluence
  • Azure
  • Agile
  • Scrum
  • Kanban
04

Design & data

  • Figma
  • Wireframing & prototyping
  • UX collaboration
  • Data modeling
  • A/B testing
  • KPIs & success metrics
05

People & leadership

  • Stakeholder alignment
  • Coaching & mentoring
  • Cross-functional collaboration
  • Strategic planning
  • Executive communication
06

Operations & improvement

  • Production support
  • Incident management
  • Risk & change management
  • Continuous improvement
  • Release coordination

DEVELOPMENT & DATA

  • Postman
  • JavaScript
  • HTML
  • CSS
  • SQL & databases
  • VS Code
07

Product management

  • Product lifecycle management
  • Business-value prioritization
  • Product ownership
  • Roadmap alignment
  • Outcome-driven decisions
08

Enterprise modernization

  • Legacy platform transformation
  • Insurance systems
  • Claims & underwriting
  • Sales APIs & microservices
  • Commercial insurance rollouts
09

Quality & reliability

  • User acceptance testing
  • Defect triage & prioritization
  • Production validation
  • SLA-based remediation
  • Data quality
  • Splunk monitoring

05 / PROFESSIONAL CERTIFICATIONS

Certified knowledge. Practical expertise.

My earned certifications and certificates span product ownership, agile leadership, cloud, data, AI, process improvement, and enterprise platforms.

Product, cloud & AI

  • Agile & product

    Certified Scrum Product Owner (CSPO)

  • Agile & product

    Certified SAFe Scrum Master

  • Cloud & data

    Microsoft Certified: Azure Fundamentals (AZ-900)

  • Cloud & data

    Microsoft Certified: Azure Data Fundamentals (DP-900)

  • Artificial intelligence

    IBM Artificial Intelligence Fundamentals

SAFe Scrum Master
CSPO
Azure AZ-900
Data DP-900
Jira
Jira training
IBM AI Fundamentals
Six Sigma Yellow Belt
Guidewire
Claude
Claude & AI Fluency

AI fluency & delivery

  • Process improvement

    Lean Six Sigma Yellow Belt Certification

  • Claude & AI fluency

    Claude 101 Certificate

  • Claude & AI fluency

    Claude AI Fluency Framework & Foundations Certificate

  • Enterprise platforms

    Guidewire Claim Center — Functional, Configuration & Technical Certifications

  • Enterprise platforms

    Jira / Atlassian — Completed Training

06 / THE FOUNDATION

Built on curiosity.

Ganesh Sitaula at his Campbellsville University graduation

2021 — 2023 · GRADUATE

MS, Information Technology Management

Campbellsville University · Kentucky

Technology leadership, systems management, cybersecurity, and the connection between IT strategy and business goals.

Core coursework

  • Management Information Systems
  • Team Management
  • Project Management
  • Negotiation & Conflict Management
  • Information Systems Security
  • Information Systems Infrastructure
  • Current & Emerging Technology
  • Disaster Recovery Planning
  • Cyberlaw
  • ITM Capstone
Ganesh Sitaula at his George Mason University graduation

2010 — 2014 · UNDERGRADUATE

BS, Information Systems & Operations Management

George Mason University · Virginia

A foundation in software development, systems analysis, databases, and business-driven technology solutions.

Core coursework

  • Java Programming
  • IT Problem Solving
  • E-commerce Business System Development (ASP.NET/C#)
  • System Analysis & Design
  • Database Management Systems
  • Software & Data Quality Management
  • Management of Technology Projects
  • Introduction to IT
  • Computer Hardware & Fundamentals
  • Business Information Systems

LET’S BUILD SOMETHING MEANINGFUL

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with a conversation.

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